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GENERAL TERMS AND CONDITIONS OF SALE - CONNYLINE

This document defines the general terms and conditions governing the use of the website​ www.connyline.com (hereinafter the “Website”), owned by Line2Lead S.r.l., with registered office at Via Santa Fumia 99 - 00134 Rome (Italy), VAT number 17557151002, contact email: support@line2lead.com (hereinafter also referred to as the “Provider”). Access to and use of the Website and its related services imply full acceptance of these General Conditions. If these terms are not accepted, the User may not use the services offered.

1. Service description

ConnyLine is a service provided by Line2LEAD that allows companies and professionals to manage their marketing and informational communications through tools including, but not limited to:

  • Email marketing
  • SMS marketing
  • Automations and follow-ups
  • Contact management and segmentation
  • Forms and landing pages
  • Newsletter sending
  • Add-on services
  • B2B databases (when enabled)
  • Multi-channel communication features

The service is provided as a SaaS solution accessible online.

2. Registration and account access

To use ConnyLine, the user must:

  • create an account
  • provide accurate and updated information
  • keep login credentials confidential

The user is responsible for all activities performed through their account.

3. Subscription plans

ConnyLine offers different subscription plans with varying features and limits, as indicated on the pricing page.

Plans may include:

  • number of emails per month
  • number of SMS
  • number of contacts
  • automations
  • marketing features
  • additional services

Limits are specified on the commercial pages and may be updated.

4. Activation and automatic renewal

Subscriptions are activated upon payment.

Subscriptions:

  • are monthly or annual
  • renew automatically
  • are charged to the payment method used at checkout

Automatic renewal ensures service continuity.

5. Subscription cancellation

Users may cancel their subscription at any time.

Cancellation:

  • stops automatic renewal
  • remains active until the end of the paid period
  • does not provide refunds for already billed periods

Cancellation requests can be sent to:

info@line2lead.com

6. Credits and add-ons

ConnyLine allows the purchase of additional credits such as:

  • SMS credits
  • extra emails
  • add-on services
  • B2B databases
  • advanced features

Credits:

  • are non-refundable
  • are not convertible into cash
  • remain available until used
  • do not expire unless otherwise specified

7.  Acceptable use

Users agree to use ConnyLine in compliance with applicable regulations, including:

  • GDPR
  • privacy laws
  • marketing communication laws
  • anti-spam regulations​
  • Registro Pubblico delle Opposizioni (se applicabile)

It is prohibited to use the service for:

  • unauthorized mass spam
  • illegal communications
  • fraudulent content
  • offensive or unlawful content
  • sending messages without required consent

Line2LEAD reserves the right to suspend accounts in case of misuse.

8. User responsibility

The user is solely responsible for:

  • uploaded contacts
  • used databases
  • sent content
  • communications performed

Line2LEAD is not responsible for improper use of the platform.

9. Service availability

Line2LEAD aims to ensure service continuity but does not guarantee:

  • uninterrupted availability
  • absence of technical errors
  • no maintenance interruptions

The service may undergo:

  • updates
  • maintenance
  • technical improvements

without prior notice.

10. Service modifications

Line2LEAD reserves the right to:

  • modify features
  • update plans
  • change limits
  • introduce new services
  • update pricing

Changes will not affect already active subscriptions until renewal.

11. Support

Support is provided via:

  • email
  • technical assistance
  • marketing support (when included)

Response times may vary depending on the plan.

12. Account suspension

Line2LEAD may suspend accounts in case of:

  • non-payment
  • misuse
  • legal violations
  • spam activity
  • infrastructure reputation risk

Suspension may occur without notice.

13. Limitation of liability

Line2LEAD shall not be liable for:

  • lack of commercial results
  • email/SMS delivery issues caused by third-party providers
  • spam filters
  • carrier restrictions
  • improper platform use

ConnyLine is a tool and does not guarantee business results.

14.  Data protection

ConnyLine processes data in compliance with GDPR.

The user remains the data controller of uploaded contacts.

Line2LEAD acts as data processor for service delivery.

15. Termination

Users may stop using the service at any time.

No refunds are provided for:

  • active subscriptions
  • purchased credits
  • activated services

16. Governing law

These Terms are governed by Italian law.

Any dispute shall be subject to the jurisdiction of Rome, Italy.